By accessing www.otrodiamonds.com, you confirm that you have the legal right to do so and to utilize the information provided on the website, via our call center, or through any other communication channel.
Definition:
Trademarks: The trademarks, logos, and service marks showcased on our website are registered and unregistered trademarks owned by Otro Diamonds. Any use of these trademarks without prior written permission from Otro Diamonds is strictly prohibited.
External Links: While we may offer external links for your convenience, we do not control their content. Your use of external links and their content is at your own risk.
Warranties: Otro Diamonds does not provide any warranties or guarantees regarding the website, whether express, implied, or residual.
Pricing: Our pricing is determined based on current precious metal and gem prices, subject to market fluctuations. Prices on our website are subject to change without prior notice. The final pricing is determined based on metal prices on the day of purchase or advance payment.
Other Information: Our website provides access to various services related to diamonds and jewelry, including trading, pricing, and news. Some services are exclusively available to members. Product sizes may appear different due to screen defaults and photography techniques. Otro Diamonds shall not be liable for any discrepancies in size representation.
Disclaimer of Liability: Otro Diamonds bears no responsibility and disclaims all liability for any loss, damage, or injury resulting from your access and use of the website or reliance on its information. We are not responsible for any delays, inaccuracies, or errors in share price information. Additionally, we are not liable for declines in authorization for transactions.
Conflict of Terms: In case of any conflict between these terms and any other relevant terms, the latter shall prevail for the relevant section of the website.
Severability: If any provision of these terms becomes unenforceable, the remaining provisions shall remain in effect.
ORDERS: Orders are normally considered complete only after the payment has been received by the company, unless otherwise stated. To confirm the orders, the company may at random, call up the buyer who has placed orders through the Website and ask the buyer a verification question. The Company will confirm the order only after the verification question is answered.
Payment: The Company uses one or more third-party payment gateways for the purpose of billing and payment collection. The user hereby agrees and accepts to the terms and conditions of as well as the privacy policy of the payment gateway provider.
The User agrees, understands and confirms that the credit card details provided by them for availing of services on the Website will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e., in a credit card transaction, you must use you own credit card. You further agree and undertake to provide the correct and valid credit card details to the Company. Further, the said information will not be utilized and shared by the Company with any of the third parties unless required for fraud verifications or by law, regulation or court order. The Company will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
Cancellation: Orders can be canceled within 24 hours, subject to terms. Refunds will be credited to the original payment method within 3-5 business days from the date of cancellation.
Returns & Refunds: If you receive a damaged item, please contact us within 24 hours of receipt to assist you further. To be eligible for a return or exchange, the item must be unused and in its original packaging. We will provide instructions on how to return the item and issue a full refund or replacement once we receive and inspect the damaged piece. “In-stock” items can be returned for full refund within 7 days. “Made to order” items are not eligible for refunds.
Applicable Laws: The use of our website is governed by the laws of Gujarat, India. Any disputes related to products and services are subject to local jurisdiction.
Government Guidelines: Customers must provide their Permanent Account Number (PAN) for purchases above INR 2 lakh in a day, as per Government of India guidelines.
Free Gift: Free gifts are considered discounts. Partial cancellations or returns of orders with free gifts will not include the discount attributed to the free gift.
Fraud: The Company reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. The Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Offer Terms & Conditions: Special offers are valid only on select designs. Terms and conditions may change. Disputes related to products and services are subject to local jurisdiction.
Your use of our website constitutes acceptance of these terms and conditions. For further details, please refer to our Shipping & Return policy on www.otrodiamonds.com.
